FAQ
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IS 4.5.6 SKIN A CLEAN AND CRUELTY FREE BRAND?
4.5.6 is cruelty free and made with a combination of biodynamic, natural, organic ingredients and lab-made ingredients that have proven to boost formulas efficacy with no prejudice to the skin. All our formulations are free of:Bleaching agents, All sulfates,Denature alcohol, Mineral oils, Micro plastics, micro beads, carbomers, Silicones, Parabens, Phenoxyethanol , Triclosan or anything ingredients that harms or is suspected to cause harm to your melanin rich skin or your health.
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WHERE IS 4.5.6 SKIN MADE?
Our products are researched, developed, manufactured and customised in our proprietary laboratory located in the heart of the French Cosmetic valley.
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HOW OFTEN SHOULD I USE THE 4.5.6 PRODUCTS?
With the exception of our To Be clear exfoliating-Mask that should be use 2-3 times/ week, all our products can be used in the AM and the PM everyday. Please refer to the use of products laid out in the leaflet added to your package.
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WHEN WILL I SEE RESULTS?
How fast you see your results will depend on the state of your skin and your consistency with your routine. Most people however see a drastic change in skin texture smoothness and brightness within days. Our products will reduce the appearance of hyperpigmentation within 4 to 8 weeks depending on how old the marks are. The longer you use our brightening products the more you’ll even out your skin and stabilise excess melanin production.
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ARE YOUR PRODUCTS SAFE FOR PREGNANCY AND POSTPARTUM?
Yes! We made sure our formulas were safe to use at all stages of women's lives.
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DO 4.5.6 SKIN PRODUCTS WORK FOR MEN TOO?
Yes! 4.5.6 Skin is a first-of-its-kind premium skincare company that harnesses melanin-driven skincare science and technology to create fresh, personalized skincare for skin phototype IV, V and VI AKA melanin-rich skin men and women. Shipping and returns
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WHERE DO YOU CURRENTLY SHIP?
4.5.6 Skin products are shipped to the UK, EU, US, Canada and internationally. Please read about your shipping costs below.
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HOW MUCH DOES SHIPPING COST?
Shipping costs are as follows:
-UK: Free shipping all on orders over 50£ and a 8.99£ flat rate charged below 50£- International: A flat rate of 20£ is applied on all international orders -
WHEN WILL MY ORDER SHIP? WHEN WILL I RECEIVE MY PACKAGE?
We process and ship orders Monday through Friday, with the Exception of UK holidays.Because all our products are freshly made-to-order, orders are typically customized within 48 hours following your order. Once your order is shipped from our lab in France, you will receive a shipping confirmation email with DHL tracking information. Your order will then be delivered within 3 to 5 business days via DHL.
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WILL BREXIT IMPACT DELIVERY TIMES?
Most orders shipping to the UK are not impacted by Brexit. However, there may be shipping delays due to Brexit and processing time at the border. If you do not receive your order by 7 business days after placing your order, please contact our customer service at hello@456skin.com
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WILL I HAVE TO PAY DUTIES AND TAXES?
No. Duties and taxes are covered by us. If you receive a request to pay duties, please email us the invoice with your name and order number at hello456skin.com and we will settle it for you.
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WHAT IS YOUR REFUND AND YOUR REFORMULATION POLICY
4.5.6 Skin products are refundable within 30 days of the date that your product is delivered. Please email us at hello@456skin.com to initiate a no questions asked return. If your order arrives incorrect or damaged, please contact hello@456skin.com for a one-time reformulation free of charge. To receive a full refund, please ship back your order to the address below. As soon as we receive your order back to the lab, we will initiate a full refund.